Shipping cost is based on the address the items and are sent to, the size, and weight of the items.
Book Holds Policy
Book Holds Policy during Covid-19
We are currently not accepting any unpaid holds for books or items. All purchases must be made over the phone or online at time of order. All Paid Holds that do not get picked up after 6 months will be donated to a local charity.
For all unpaid call-in holds for books we pull from our shelves: Mysterious Galaxy will hold books for 3 days, with no reminder call.
For all unpaid special orders and event books: Mysterious Galaxy will hold books for two weeks, and give one reminder call/ email to the customer, at which point we will hold the book for another 3 days. If we don't hear back from you after this, we will restock/ return your book.
For all paid holds: Mysterious Galaxy will hold your book for 2 weeks, and give frequent reminder calls afterwards. For all paid holds that don't get picked up after 6 months, Mysterious Galaxy will donate the book to a local charity.
Returns & Exchanges Policy during Covid-19
Local returns/ exchanges are accepted for books in good, unread, undamaged condition within 2 weeks of purchase, with receipt.
Long- distance returns / exchanges are accepted on case by case basis, with the customer responsible for any shipping costs.
Customers must notify Mysterious Galaxy of any issues with books (damages, missing parcels,etc) within 30 days of purchase.
When you purchase a product from our store, as part of the buying and selling process, we
collect your personal information such as your name, address, and email address. When you
browse our store, we automatically receive your computer’s internet protocol (IP) address. This
information helps us learn about your browser and operating system. With your permission, we
may send you marketing emails about our store, new products and other updates.
Information Usage Consent
When you provide us with personal information to complete a transaction, verify your credit
card, place an order, arrange for a delivery, or return a purchase, it is implied that you consent to
collection and use of the information provided for that specific reason only. If you previously
provided consent and wish to withdraw your consent, you may contact us to end the continued
collection, use or disclosure of your information, at anytime. Our contact email is :
We may disclose your personal information if we are required to do so by law.
Third Party Services
Third-party providers will typically collect, use, and disclose your information solely to perform
the services provided to us. However, certain third-party service providers, such as those who
provide payment gateways and payment processing, have their own privacy policies in regards to
collecting, using, and disclosing the information that we are required to provide them in order to
complete the purchase-related transaction. For those providers, we recommend that you read
information will be handled. Also remember that providers follow local jurisdiction, which may
be different from yours or ours. If you choose to proceed with a transaction that involves the
services of a third-party provider, your information may become subject to the jurisdiction’s laws
in which the service provider or its facilities are located. Once you are transferred or leave our
store’s website and/or are redirected to a third-party website or application, you are no longer
other sites and encourage you to read their respective privacy statements.
To protect your personal information, we use industry best practices and standards to make sure
your information is not lost, misused, disclosed, changed, or destroyed. When you provide us
with your credit card information, that information is encrypted using secure socket layer
technology (SSL) and stored with AES-256 encryption. Please note that no method of
transmission over the Internet is 100% secure, but we follow all industry standards in order to
minimize and prevent fraudulent activity.
take immediate effect if posted on the website. If we make material changes to the policy, we
will notify you of the update. If our store is acquired by or merged with another company, your
information may be transmitted to the new company/owners.