Shipping cost is based on the address the items and are sent to, the size, and weight of the items.
Book Holds Policy
We are currently not accepting any unpaid holds for books or items. All purchases must be made in store, over the phone, or online at time of order.
For all paid holds: Mysterious Galaxy will hold your book for 2 weeks, and give frequent reminder calls afterwards. All Paid Holds that do not get picked up after 6 months will be donated to a local charity.
Return / Lost/ Damaged Policy
Local returns/ exchanges are accepted for books in good, unread, undamaged condition within 2 weeks of purchase, with receipt.
Long- distance returns / exchanges are accepted on case by case basis, with the customer responsible for any shipping costs.
Event/Preorder Campaign Books -
- Once you attend the event, books purchased to grant entrance to the signing line are non-refundable.
- Once books have been personalized, they are no longer returnable.
Customers must notify Mysterious Galaxy of any issues with books (damages, missing parcels,etc) within 30 days of purchase.
When you purchase a product from our store, as part of the buying and selling process, we collect your personal information such as your name, address, and email address. When you browse our store, we automatically receive your computer’s internet protocol (IP) address. This information helps us learn about your browser and operating system. With your permission, we may send you marketing emails about our store, new products and other updates.
Information Usage Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, it is implied that you consent to collection and use of the information provided for that specific reason only. If you previously provided consent and wish to withdraw your consent, you may contact us to end the continued collection, use or disclosure of your information, at anytime. Our contact email is: email@example.com
We may disclose your personal information if we are required to do so by law.
Third Party Services
To protect your personal information, we use industry best practices and standards to make sure your information is not lost, misused, disclosed, changed, or destroyed. When you provide us with your credit card information, that information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Please note that no method of transmission over the Internet is 100% secure, but we follow all industry standards in order to minimize and prevent fraudulent activity.