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FAQ: Ordering Books in the Time of Covid

Is Mysterious Galaxy currently accepting online orders?

Yes! We are fulfilling online orders every day! As long as a book is available in our distributor's warehouse or available in-stock at our store, we will ship it out to you! Please note that there currently is a 2-4 day delay in processing orders. 

 

Is Mysterious Galaxy open for curbside pick-up?

As of May 19th, we will be offering free curbside pickup Tuesdays through Saturdays 12:00pm--6:00pm. ALL orders must be prepaid. Orders can be made over the phone or online prior to pick up and all orders will be contacted when their order is ready. Please give us time to package up your order and notify you once we are ready for you to pick it up! We will not be able to accept any payment on site. All pickup times depends on stock availability. 

The health and safety of our booksellers and community is our priority. Please wear a mask at all times during pick-up and practice social distancing. 

 

How do I contact Msyterious Galaxy during this time?

We are available via email: mgbooks@mystgalaxy.com 

We are also available for phone calls, Monday--Saturday 10:00am - 7:00pm. 619-539-7137

Stay up to date with store announcements, our virtual event line-up, and book recommendations by following us on Instagram, Twitter, and Facebook

 

I placed my order but it still hasn't arrived?

Thank you so much for your support! Our small but dedicated team of booksellers are fulfilling online orders around the clock! During this time, it is taking about 2-4 extra days for our booksellers to process orders. Additionally, there are many USPS delays as well. The average media mail order ships within 2 weeks and Proirity orders ship in 3 days, but please expect an additional 2-4 day delievery delay to this timeline during these challenging times. If it has been several weeks and your book(s) still haven't arrived, please contact us and we will look into your order for you! email: mgbooks@mystgalaxy.com 

 

Can I still receive book recommendations from the Mysterious Galaxy staff?

Yes! A thousand times yes! We would love nothing more than to provide you with any book recommendations you need. Call or email us and we will respond with a list of recommendations!

 

How do I support Mysterious Galaxy during this time?

Keep ordering books! Purchasing gift cards also helps, as does subscribing to Libro.fm, our audiobook partner. The best thing you can do, however,  is to continue buying books from Mysterious Galaxy, and spread the word of our bookstore to your friends and family!