Is Mysterious Galaxy currently accepting online orders?
Yes! We are fulfilling online orders every day! As long as a book is available in our distributor's warehouse or available in-stock at our store, we will ship it out to you, or order it into the store for you to pick up! Please note that there currently is a 3-5 day delay in processing orders. ALL orders must be prepaid. Orders can be made over the phone or online prior to pick up, and all pickup orders will be contacted when their order is ready. Please give us time to package up your order and notify you once we are ready for you to pick it up! All pickup/shipping times depends on stock availability.
Is Mysterious Galaxy open for in-store browsing?
Yes! As of June 1st, we have re-opened for in-store browsing during our regular business hours. Our hours are Monday-Friday, from 10am-7pm, and Saturday-Sunday, from 10am-6pm.
The health and safety of our booksellers and community is our priority. Please wear a mask at all times while in the store and practice social distancing.
Returns & Exchanges Policy
Local returns/exchanges are accepted for books in good, unread, undamaged condition within 2 weeks of purchase, with receipt.
Long-distance returns/exchanges are accepted on case by case basis, with the customer responsible for any shipping costs. For refund/exchange requests, email us at mgbooks @ mystgalaxy.com
Does Mysterious Galaxy ship books?
Yes, we ship internationally as well as within the U.S.. We have the following options:
Media Mail USPS (1-2 business weeks from time of shipment): $5.00 (+$1 per additional book)
Media Mail on orders over $50 (combined into one shipment, 1-2 business weeks from time of shipment): Free, as of March 2021!
PLEASE NOTE: Gift certificate purchases do NOT count towards the minimum.
UPS Ground Shipping (3-5 business days from time of shipment): $14.00 (+$1 per additional book)
USPS Priority Mail (1-3 business days from time of shipment): $14.00 (+$1 per additional book)
Please note, COVID-19 has deeply affected mail and delivery services and Mysterious Galaxy is not responsible for lost or stolen packages. If you are concerned about reliable delivery we recommend choosing insured shipping option or in-store pick-up when possible.
$90 per book / $10 each additional book. The price will be adjusted down after your order is placed when applicable, depending on actual weight of package & destination.
You can order either online or over the phone at 619-539-7137. Please note that certain special items, such as Dragonsteel editions, may have different shipping fees, and that non-book items are NOT eligible for media mail (t-shirts, tarot card decks, calendars, kits, etc).
How do I contact Mysterious Galaxy during this time?
We are available via email at firstname.lastname@example.org
We are also available for phone calls during our regular business hours at 619-539-7137.
Stay up to date with store announcements, our virtual event line-up, and book recommendations by following us on Instagram, Twitter, and Facebook!
I placed my order but it still hasn't arrived?
Thank you so much for your support! Our small but dedicated team of booksellers are fulfilling online orders around the clock! During this time, it is taking about 2-4 extra days for our booksellers to process orders. Additionally, there are many USPS delays as well. The average media mail order ships within 2 weeks and Proirity orders ship in 3 days, but please expect an additional 2-4 day delievery delay to this timeline during these challenging times. If it has been several weeks and your book(s) still haven't arrived, please contact us and we will look into your order for you! email: email@example.com
Can I still receive book recommendations from the Mysterious Galaxy staff?
Yes! A thousand times yes! We would love nothing more than to provide you with any book recommendations you need. Call or email us and we will respond with a list of recommendations!
How do I support Mysterious Galaxy during this time?
Keep ordering books! Purchasing gift cards also helps, as does subscribing to Libro.fm, our audiobook partner. The best thing you can do, however, is to continue buying books from Mysterious Galaxy, and spread the word of our bookstore to your friends and family!