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Policies

Shipping Policy
Shipping cost is based on the address the items and are sent to, the size, and weight of the items.
 

Book Holds Policy

We are currently not accepting any unpaid holds for books or items. All purchases must be made in store, over the phone, or online at time of order.

For all paid holds: Mysterious Galaxy will hold your book for 2 weeks, and give frequent reminder calls afterwards. All Paid Holds that do not get picked up after 6 months will be donated to a local charity. 


Return / Lost/ Damaged Policy 
Local returns/ exchanges are accepted for books in good, unread, undamaged condition within 2 weeks of purchase, with receipt.
Long- distance returns / exchanges are accepted on case by case basis, with the customer responsible for any shipping costs.

Event/Preorder Campaign Books -
- Once you attend the event, books purchased to grant entrance to the signing line are non-refundable. 
- Once books have been personalized, they are no longer returnable. 

Customers must notify Mysterious Galaxy of any issues with books (damages, missing parcels,etc) within 30 days of purchase.

Privacy Policy: Please click here to read through our Privacy Policy in full.

Information Usage
When you purchase a product from our store, as part of the buying and selling process, we collect your personal information such as your name, address, and email address. When you browse our store, we automatically receive your computer’s internet protocol (IP) address. This information helps us learn about your browser and operating system. With your permission, we may send you marketing emails about our store, new products and other updates.


Information Usage Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, it is implied that you consent to collection and use of the information provided for that specific reason only. If you previously provided consent and wish to withdraw your consent, you may contact us to end the continued collection, use or disclosure of your information, at anytime. Our contact email is: mgbooks@mystgalaxy.com


Information Disclosure
We may disclose your personal information if we are required to do so by law.


Third Party Services
Third-party providers will typically collect, use, and disclose your information solely to perform the services provided to us. However, certain third-party service providers, such as those who provide payment gateways and payment processing, have their own privacy policies in regards to collecting, using, and disclosing the information that we are required to provide them in order to complete the purchase-related transaction. For those providers, we recommend that you read their particular privacy policy in order to understand the manner in which your personal
information will be handled. Also remember that providers follow local jurisdiction, which may be different from yours or ours. If you choose to proceed with a transaction that involves the services of a third-party provider, your information may become subject to the jurisdiction’s laws in which the service provider or its facilities are located. Once you are transferred or leave our store’s website and/or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy. We are not responsible for the privacy practices or policies of other sites and encourage you to read their respective privacy statements.


Security
To protect your personal information, we use industry best practices and standards to make sure your information is not lost, misused, disclosed, changed, or destroyed. When you provide us with your credit card information, that information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Please note that no method of transmission over the Internet is 100% secure, but we follow all industry standards in order to minimize and prevent fraudulent activity.


Privacy Policy Changes
We reserve the right to modify our privacy policy at any time. Changes and/or clarifications will take immediate effect if posted on the website. If we make material changes to the policy, we will notify you of the update. If our store is acquired by or merged with another company, your information may be transmitted to the new company/owners.